Most business owners nowadays are trying to find ways to save money, and have the best equipment necessary to conduct business effectively and efficiently. Just like individuals, business are creating budgets and sticking with it during the difficult economic times.
And because of technology advances, many business owners are moving away from the traditional land line phone systems and looking at more advanced phone systems like hosted and onsite VoIP phone systems. Both of these phone systems or solutions offer the same features as traditional switchboard and land line phone systems, plus a few more added features.
Purchasing a VoIP phone system can definitely be a complicated task. One major decision to make is to figure out which one is best for your business. Your two choices are Onsite VoIP phone systems which is where the system is kept at an onsite location and a hosted solution which is when your phones connect through an Internet connection. The information is kept at an off-site centre usually referred to as cloud data centre.
The first thing you should do is learn the advantages of each type of solution based on your business needs so you can get the best usage out of your investment and help maintain the productivity of your business at the same time.
Features: Besides the cost of the system, the most important thing to consider is the features that each solution offers. Most VoIP phone systems offer a great deal more than the hosted serves for the simple fact that the server is located on site as opposed to it being off-site. Many hosted providers don’t provide the same features as they do for the onsite VoIP solutions. As a business owner, you want to make sure the service provides queues, IVRs, and conferencing services. This is pretty important for any business owner.
Cost: Typically, a hosted VoIP will offer a much lower upfront cost and charge a monthly fee. An online VoIP will have a higher upfront cost, but no monthly fees associated with it. It depends on your budget which one works for you. Many larger companies feel a higher upfront cost and no monthly fee is better in the long run. However for small business owners, a smaller upfront cost and a monthly fee is better. But what you decide will be based on your budget.
Ownership Cost: Having a hosted VoIP can save money because there is a savings. There is no personnel or IT department that you have to pay for on your own. A hosted VoIP will take care of all your technical problems. If you don’t have an IT department or you are not technically apt, you may want to consider a hosted VoIP service.
Business structure: Keep in consideration how your phone system will be set up. Will you have onsite and remote workers? How many calls do you anticipate receiving and making? The structure of your business will be an important consideration.
Growth: Lastly, decide how you expect your business to grow over the next year or two. Do you expect rapid growth? If so, you will want to purchase according to your expectations. However, use caution as to not over expect. You don’t want to end up spending too much money when the whole purpose is to save money.